POLICIES & APPOINTMENT TERMS

By booking an appointment, you acknowledge that you have read and agreed to the following policies.

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BOOKING DEPOSIT

• A booking deposit ranging from $15 to $50 is required to reserve your appointment. The deposit amount depends on the service selected.

• Your deposit will be credited toward the total cost of your service on the day of your appointment.

• Booking deposits are not refundable as cash. However, the deposit may be transferred one time to a new appointment when the rescheduling requirements below are followed.

• Deposits are non-transferable between clients and may only be used by the person who originally booked the appointment.

• If you have previous permanent makeup or other work performed by another provider, please contact us before booking so we can determine whether we can safely provide the requested service.

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PAYMENT

• The remaining balance is due on the day of your appointment.

• We accept cash, debit cards, credit cards, Zelle, and Cash App.

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RESCHEDULING

• If you need to reschedule, please contact us at least 24 hours before your scheduled appointment.

• When proper notice is provided, you may select any available future appointment date that works for you. You are not required to choose a new date within 24 hours.

• Your original deposit will be transferred to the new appointment and credited toward your service. You will not be required to pay another deposit.

• Each deposit may be transferred to a new appointment only one time.

• If an appointment that has already been rescheduled needs to be changed again, a new deposit will be required.

• Rescheduling requests made less than 24 hours before the appointment will result in the loss of the deposit, and a new deposit will be required to book another appointment.

• All rescheduled appointments are subject to availability.

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CANCELLATIONS AND NO-SHOWS

• If you cancel your appointment without rescheduling, your booking deposit will not be refunded.

• If you do not contact us and do not arrive for your scheduled appointment, you will be considered a no-show and your deposit will be forfeited.

• A new deposit will be required before another appointment can be booked after a late cancellation or no-show.

• We understand that genuine emergencies may occur. Any exception will be reviewed individually and granted at the spa’s discretion.

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ARRIVAL AND LATE POLICY

• Please arrive on time for your appointment. There is no need to arrive excessively early.

• If you arrive 15 minutes or more after your scheduled appointment time, we will make every reasonable effort to provide your service if sufficient time and availability remain.

• Depending on the service and the remaining appointment time, your treatment may need to be shortened, adjusted, or rescheduled to avoid delaying the next client.

• If we cannot complete your service safely and properly because of your late arrival, we will help you reschedule for another available date that works for you.

• When a late appointment must be rescheduled by the spa, your deposit will be transferred to the new appointment, and you will not be required to pay another deposit. This will count as the one permitted deposit transfer.

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GUESTS

• You may bring one guest with you. Your guest is welcome to wait in the reception area during your service.

• For safety, privacy, sanitation, and to prevent interruptions, guests are generally not permitted inside treatment rooms unless prior approval has been given.

• Children must remain supervised by another responsible adult at all times.

• Interpreters, caregivers, and individuals providing necessary assistance are permitted.

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PREGNANCY AND HEALTH CONDITIONS

• If you are pregnant, nursing, taking medication, have allergies, or have a medical condition that may affect your treatment, please inform us before booking.

• Certain services may need to be postponed, modified, or approved by your healthcare provider for your safety.

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PHOTOS AND VIDEOS

• Before-and-after photos may be taken with your consent for client records, treatment documentation, or insurance purposes when applicable.

• Your photos and videos will never be used for advertising, social media, our website, or any other marketing purpose without your separate written consent.

• Marketing consent is completely optional. Declining marketing consent will not affect the quality of your service or your ability to book an appointment.

• You will have the opportunity to approve or decline the use of your images when completing and signing your consent form.

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SERVICE SATISFACTION AND REFUNDS

• Payments for services that have already been performed are non-refundable.

• If you have concerns about your results or experience, please contact us as soon as possible. We will review the situation and discuss reasonable correction, touch-up, or other available options based on the service received.

• Results may vary depending on skin type, health conditions, aftercare, lifestyle, and other individual factors. Specific results cannot be guaranteed.

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